Frequently Asked Questions.

Where are you located?

11846 Ventura Blvd, Suite 204, Studio City, CA 91604

I am located inside of Olida Therapy Suites.

What is parking like?

There is parking at the building. You can tell the parking attendant that you are visiting Olida Therapy Suites.

What should I expect during a color analysis appointment?

The 60-minute in person appointment includes:

  1. Discovery of your season and sub-season through draping with 40+ colors

  1. Personalized makeup and hair color suggestions to enhance your natural features

  2. Expert input on your own clothing items for a wardrobe that truly works for you

  3. A custom swatch kit or color card for your sub-season, which perfect for shopping with confidence

  4. A digital PDF guide with makeup tips, hair color ideas, and outfit inspiration designed for your season

What do I need to prepare before the appointment?

Once you book, you’ll receive an email with all the details to help you prepare. Here’s a quick overview of what to expect:

Before Your Appointment:

  • Arrive makeup-free with your hair pulled back (you’re welcome to bring your makeup if you’d like me to review it).

  • Skip spray tans or sunburns the day before (a few days to a week out is fine).

  • If possible, wear contacts instead of glasses so I can clearly see subtle color changes during draping.

  • Bring clothing pieces you’d like feedback on—we can assess how they work with your personal palette.

What is the cancellation/reschedule policy and Terms of Service?

By using our website (www.coloralchemyla.com), booking a service, or purchasing a product, you agree to the following Terms of Service:

All sales are final.
We do not accept cancellations, refunds, or exchanges on any physical products or booked services.

Right to use submitted content:

By booking a service or submitting a form, you grant Color Alchemy LA the right to use:

  • Any images or videos taken during your appointment

  • Any photos you submit to us

  • Any information you provide on forms or questionnaires

This content may be used in our marketing, education, social media, or promotional materials unless you specifically request otherwise in writing before your session.

SMS Marketing and Communication

By providing your phone number, you consent to receive SMS messages from Color Alchemy LA, including but not limited to:

  • Appointment reminders

  • Order updates

  • Exclusive promotions and marketing messages

Message frequency may vary. Standard message and data rates may apply. You can opt out of receiving SMS marketing at any time by following the unsubscribe instructions included in the messages or by contacting us directly.